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Privacy Policy

Effective Date: 01.01.2025
Last Updated: 01.01.2025

Starlet Labs is committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, store, and protect your information when you use our IT Support and Consultancy services or visit our website.

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1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, job title, company name, billing address, and payment details.

  • Technical Information: IP address, browser type, operating system, and device information when accessing our website or services.

  • Service Data: Information related to the IT support or consultancy services we provide, including system logs, troubleshooting data, and client communications.

  • Cookies and Usage Data: Data collected through cookies and similar tracking technologies to enhance your user experience on our website.

 

2. How We Use Your Information

We use your information for the following purposes:

  • To provide and manage our IT support and consultancy services.

  • To respond to inquiries and communicate with you about service updates.

  • To improve our services, website, and customer support.

  • To process payments and manage accounts.

  • To comply with legal and regulatory obligations.

  • To personalize your experience and send marketing communications (where consent is given).

 

3. How We Share Your Information

We do not sell or share your personal information with third parties, except in the following circumstances:

  • Service Providers: Trusted third parties who assist us in delivering our services (e.g., payment processors, hosting providers).

  • Legal Requirements: When required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

 

4. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. After this period, we securely delete or anonymize your data.

 

5. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access, update, or delete your information.

  • The right to object to or restrict the processing of your data.

  • The right to data portability.

  • The right to withdraw consent for marketing communications.

  • The right to lodge a complaint with a supervisory authority (e.g., GDPR compliance).

To exercise these rights, please contact us at support@stalerlabs.com.

 

6. Security Measures

We take appropriate technical and organizational measures to protect your information from unauthorized access, loss, or misuse. These include:

  • Encryption of sensitive data.

  • Secure servers and firewalls.

  • Regular security audits and employee training.

 

7. Cookies and Tracking Technologies

Our website uses cookies to collect information about how visitors interact with our site. You can manage your cookie preferences through your browser settings.

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8. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Last Updated" date.

 

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Starlet Labs

Kolkata, 712103
info@starletlabs.com

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